Operational Excellence is focused on fixing and improving the processes all around us so that they are simpler, more effective and more satisfying for the end users, both staff and customers. The aim is to give you more of two vitally important features of working at Imperial: time and resource.
Every business needs to monitor workplace operations so that they can develop strategies designed to improve procedures and protocols. As a business scales up in sales or in size, the task of monitoring becomes more important. Monitoring operations requires management oversight, employee feedback and customer reviews. Improving the operations requires analyzing collected data to identify the underlying problems and to find resolutions.
Organizations who strive to improve and embark on a major change initiative will often assign a person to be the change agent that possess the skills to assess the organization’s readiness to change, to understand and appreciate the perspective on resistance, to develop internal resources that will be needed to address similar problems in the future, and to give the appropriate non judgmental and open feedback. They familiarize the management of the organization with the problem solving process.
Alpharabius Consultant can be your business change agent.